Terms of Service

By accessing or using TicketBetter, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not access or use the application. If you use TicketBetteron behalf of an organization, you represent that you are authorized to accept these Terms on that organization’s behalf.

TicketBetter is a service-management platform that provides helpdesk ticketing, asset and inventory tracking, project management, and a staff in/out availability board. TB provides it for its own staff and for the partner organizations it serves.

TicketBetter is a restricted system. Access is limited to individuals who have been provisioned and authorized by TB or by a participating organization. Sign-in is deny-by-default, and there is no open self-registration. The application is not intended for use by students or by children, and you must be an authorized user to access it.

You are responsible for:

• Keeping your sign-in credentials confidential and secure.
• All activity that occurs under your account.
• Promptly notifying us of any unauthorized use of your account or any other security concern.

Do not share your account or let anyone else use your credentials.

You agree to use TicketBetter only for legitimate IT support and related institutional purposes, and you agree that you will not:

• Violate any applicable law or any TB or organizational acceptable-use, technology, or data policy.
• Attempt to gain unauthorized access to the application, other accounts, or any connected system or network.
• Probe, scan, or test the vulnerability of the system, or breach or circumvent any security or authentication measure.
• Disrupt or interfere with the integrity or performance of the service, or impose an unreasonable load on it.
• Reverse engineer, decompile, scrape, or copy the application except as permitted by law.
• Upload or transmit unlawful, infringing, malicious, or harmful content, including malware.
• Submit other people's sensitive personal information beyond what is reasonably necessary to make or resolve a request.
• Use the application to harass, threaten, defame, or harm any person.

You and your organization retain whatever rights you hold in the content you submit to TicketBetter (such as ticket text and attachments). You grant TBthe right to store, process, display, and use that content as necessary to operate and provide the service.

You are responsible for the accuracy and lawfulness of what you submit. Do not submit student education records or other sensitive information except to the extent reasonably necessary to obtain IT support, and only in a manner consistent with your organization’s policies and applicable law. Our handling of personal information is described in the Privacy Policy.

TicketBetteris provided on an “as is” and “as available” basis.TB may modify, suspend, limit, or discontinue any feature, perform maintenance, and impose usage limits at any time. The application is self-hosted, and we do not guarantee that it will be uninterrupted, timely, secure, or error-free.

The TicketBetterapplication, including its software, design, and trademarks (such as the “TicketBetter” name and wordmark), is owned by TB or its licensors. Subject to these Terms, you are granted a limited, revocable, non-exclusive, non-transferable right to use the application for authorized purposes. No other rights or licenses are granted.

TicketBetter relies on third-party providers, including sign-in providers (Google and, where enabled, Microsoft) and infrastructure providers. Your use of those providers is governed by their own terms and policies. We are not responsible for third-party services and do not control them.

To the fullest extent permitted by law, TicketBetter is provided without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. TB does not warrant that the application will meet your requirements or that any defects will be corrected.

To the fullest extent permitted by law, TB and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, arising out of or relating to your use of (or inability to use) TicketBetter. Where TB is a public or governmental entity, nothing in these Terms waives, limits, or modifies any governmental immunity or other protection or defense available to TB under applicable law.

We may suspend or terminate your access to TicketBetterat any time — including for violation of these Terms, for security reasons, or at the direction of TBor your organization. You may stop using the application at any time. Provisions that by their nature should survive termination (including ownership, disclaimers, limitation of liability, and governing law) will survive.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and post the new version on this page. Your continued use of TicketBetter after a change takes effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-laws rules. To the extent permitted by law, any dispute arising out of or relating to TicketBetter or these Terms will be brought exclusively in the state or federal courts located in St. Clair County, Michigan, and you consent to the jurisdiction of those courts.

Where TB or a participating organization is a public or governmental entity, communications and records within TicketBetter may constitute public records subject to applicable freedom-of-information and records-retention laws.

Questions about these Terms may be directed to [email protected].