A calmer helpdesk for the people who fix everything.
TicketBetter gives support teams one place for tickets, SLAs, a customer portal, inventory, and projects — on an instance that is yours alone, with a database you can walk away with.
The demo is a fictional school district you can click through freely. It resets every night.
| # | Request | Requester | Priority | SLA | Queue |
|---|---|---|---|---|---|
| 1042 | Projector in Room 214 won't power on | M. Okafor | High | 1h 40m left | Field team |
| 1041 | New-hire laptop — starts Monday | P. Natarajan | Medium | Due tomorrow | Deployment |
| 1039 | Wi-Fi drops across the east wing | J. Alvarez | Urgent | Breached 22m | Network |
| 1038 | Password reset — payroll portal | D. Whitfield | Low | Resolved | Service desk |
| 1036 | Chromebook cart 3: four units not charging | L. Chen | Medium | 5h 05m left | Field team |
| 1035 | Add the 3rd-floor copier as a printer | S. Brooks | Low | Due Friday | Service desk |
Everything a support team runs on, in one place.
Not a ticket tracker with add-ons bolted on — one system where the queue, the portal, the hardware, and the bigger projects already know about each other.
- Tickets and SLAs
- Every request becomes a ticket with an owner, a priority, a thread, and a clock. Response and resolution targets stay visible in the queue, so nothing slips quietly.
- Customer portal and service catalog
- The people you support get a plain, calm portal: submit a request, pick from guided service forms, follow status, read your replies. No training required.
- Reply by email, both directions
- Notifications go out as real email; replies come back onto the ticket. People who never open the portal still get full service.
- Inventory and device agents
- Assets, assignments, warranties, and printable labels. A Windows agent reports hardware and installed software; a managed-Chromebook extension checks devices in and ties them to who is signed in.
- Projects
- Plan the multi-step work — deployments, refreshes, moves — with phases, checklists, and gates, right beside the daily queue.
- Reports and dashboards
- Saved reports, scheduled email delivery, CSV export, and a dashboard each person can arrange to taste.
- Presence board
- A per-organization in/out board so anyone can see who is in, out, at lunch, or away today — the small thing every office keeps asking for.
- Developer API
- A documented OpenAPI 3.1 surface with scoped, revocable keys, so the tools you already run can read and write the same tickets and inventory.
Built for
IT departments supporting a workforce
Managed service providers with many client organizations
School districts and education service agencies
Municipalities and public-sector shared services
Your data stays yours. Not as a policy — as an architecture.
Most helpdesks put every customer in one big database and promise to keep them apart. TicketBetter doesn’t share.
Your own instance
Each customer runs on a separate TicketBetter at its own address. Nobody else's staff, tickets, or settings exist there.
Your own database
A dedicated PostgreSQL database per customer, with its own backups. There is no shared table anywhere for a bug or a bad query to cross.
Leave with everything
Ask and you get a full copy of your database and files — standard PostgreSQL, documented schema, nothing proprietary. Or run it yourself from day one.
Two ways to run it. Same product either way.
Pick whichever fits how your organization buys software. Moving between them later is a database copy, not a migration project.
Hosted by us
Recommended for most teams
- Your own instance at your-team.ticketbetter.org, or your own domain
- Dedicated database with automatic backups; updates and migrations handled for you
- Google, Microsoft, or email-and-password sign-in for your staff and customers
- A full copy of your database and files whenever you ask
Self-hosted
For teams that run their own infrastructure
- The same image, as a Docker Compose stack with PostgreSQL 16
- Runs on your VM, your cloud account, or your on-prem hardware
- Your SMTP, your SSO tenants, your backups
- Documented schema and a developer API from day one
Coming from another helpdesk? Tickets, comments, users, and organizations import from CSV, with a dry-run preview before anything is written.
We’re onboarding teams one at a time.
Tell us a little about your team and we’ll set up your instance, walk you through the first import, and stay close for the first weeks. Pricing is straightforward and we’ll go over it on the first call.
Prefer email? Write to [email protected].
Already using TicketBetter?
Sign in with the account your organization set up — Google, Microsoft, or a TicketBetter email and password. There is no public self-registration; every account is provisioned by the team that runs your instance.
Sign inHow TicketBetter uses your account
Single sign-on is used only to verify who you are. When you sign in with Google or Microsoft, TicketBetter receives your name, email address, and basic profile, and uses them to identify you and your requests within the helpdesk. It never reads your Gmail, Drive, Calendar, Microsoft 365 files, or any other data in your account, and it never sends anything on your behalf.
Full details are in the Privacy Policy and Terms of Service.